Frequently asked questions
What's included in the Service?
- Denial Management
What does ONDADOT charge?
We have a Fixed Rate Pricing.
What are the steps to get started?
Transition won't affect your Operations
Can ONDADOT use my exising billing software?
Yes. If you prefer to continue using your billing software but want to use our services, we will set up remote access to your in-house software and we start billing for your office immediately. If your office is using a cloud-based software, you just need to share your login credentials and we take it from there.
What if I don't have a billing software?
Where do payments go when claims are reimbursed?
Our system and business process includes setting up your EFT/ERA.
What about Patient Billing Inquiries?
Has your company ever been investigated in a fraud case?
Ondadot has never been investigated in a fraud or abuse case.
How is the workload distributed?
Each client is assigned a dedicate Billing Coordinator who is managed by an Account Manager who oversees an entire team of billing experts that are reliable, knowledgeable and proven to work.
How secured are my patients information?
Data security is one of our top priorities. Our billing and practice management software is HIPAA compliant powered by KAREO.com
Why do you offer flat-fee pricing?
Our goal is to help you reduce cost, increase your revenue if we're taking a percentage of off your bottomline, I don't think we're helping you reduce your cost nor increase your revenue. Our technology and business process allow us to provide competitive pricing.
Where is your company based?
Our headquarters is based in Midtown Manhattan NYC.